Please allow 2-5 business days processing, as we are a small operation. If you have a shipping deadline, please contact us PRIOR to purchase and we'll do our best to accommodate you.
DOMESTIC Shipping (US)
US domestic shipping is sent via USPS first class mail unless a Priority upgrade is purchased. Delivery time is 1-5 business days, depending on location. Please contact us prior to purchase, for overnight/ expedited shipping inquiries.
Please note that first class mail does not include Insurance. If you'd like to have your package insured, you will need to upgrade to Priority shipping. If you have ever had issues with mail delivery or theft, we recommend adding Signature Confirmation to your purchase. We are happy to do this for you. Please contact us prior to purchase at email@example.com
INTERNATIONAL Shipping (outside of the US)
USPS First Class- this is the most economical shipping rate, but does NOT INCLUDE TRACKING, insurance, or cover any loss. Delivery time for first class shipments is generally 10-21 days, although USPS does not guarantee delivery times. Please note, if your package is delayed or lost, and you chose the first class shipping option, we are unfortunately unable to help, as tracking is not available to us. We have no control over international shipping times with first class packages, and we cannot provide further tracking or information, once your package has departed the US. We advise ALL international orders choose the Priority or Express shipping option. The cost is a bit higher but will arrive faster, provide tracking, and cover loss up to $200.
USPS Priority- is a mid range shipping option, that includes basic tracking and Insurance. This is our recommended method of shipping for all international orders. Priority mail takes 6-10 business days, although times are not guaranteed.
EXPRESS international shipping is a premium service option that includes tracking, insurance, and guaranteed delivery times. Please contact us prior to shipment for an exact quote and to choose Express shipping. Express shipping delivers to most countries in 3-5 business days.
**Please note** some countries charge a fee/ tariff/ or tax on imported goods. Any and all customs duties and taxes are the sole responsibility of the buyer. Buyers who refuse payment of tariffs will not be refunded for any reason. For further information about your countries possible fees or tariffs, please contact your local Post Office or Customs agency. Be advised that Electric West is required to declare the total value of goods on every international custom form. Please do not request that merchandise is marked as a "gift", to avoid customs fees. It is against the law for us to inaccurately document contents or alter the shipping label. We will not do this.
By purchasing from Electric West, the buyer agrees to these terms.
Electric West is not responsible for items lost or damaged by the postal service or customs. If your package says delivered and you have not received it, you must contact USPS to inquire and file a claim.
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