When will my order ship?
We do our best to ship orders as quickly as possible but please allow 3-5 business days processing, as we are a small operation. During Sales or times with increased orders, it may take up to 7 business days to ship. If you have a shipping deadline, please contact us PRIOR to purchase and we'll do our best to accommodate you.
I ordered a Pre- Order item..
We list an estimated ship time on all pre-orders, however we custom manufacture our line and on occasional production can take a bit longer than expected. Rest assured your order is in our system and will ship as soon as possible. If you make a purchase for a Pre- Order item in addition to in stock items, we wait and ship all items together, so we can offer the most affordable shipping rate. If you'd like to have 2 shipments to get your in- stock items faster, we are more than happy to do two shipments. Just email us and we will send you an invoice for an additional shipping charge firstname.lastname@example.org
Am I eligible for Free shipping? All US orders over $75 and international orders $150+ are eligible for free shipping. Please note orders with free shipping are sent via USPS first class mail, which does not include insurance. If you'd like insurance added, you need to choose the Priority shipping option.
What shipping carrier do you use? Is tracking included?
For US domestic shipping-
we ship via USPS first class mail unless a Priority upgrade is purchased. This INCLUDES orders that are eligible for Free Shipping. Delivery time for first class mail is 1-5 business days, depending on location.
Please note that first class mail does NOT include Insurance. If you'd like to have your package insured, you will need to upgrade to Priority shipping. If you have ever had issues with mail delivery or theft, we recommend adding Signature Confirmation to your purchase. We are happy to do this for you. Please contact us prior to purchase at email@example.com
INTERNATIONAL Shipping (outside of the US)-
USPS First Class- this is the most economical shipping rate, but does NOT INCLUDE TRACKING, insurance, or cover any loss. Delivery time for first class shipments is generally 10-21 days, although USPS does not guarantee delivery times. Please note, if your package is delayed or lost, and you chose the first class shipping option, we are unfortunately unable to help, as tracking is not available to us. We have no control over international shipping times with first class packages, and we cannot provide further tracking or information, once your package has departed the US. We advise ALL international orders choose the Priority or Express shipping option. The cost is a bit higher but will arrive faster, provide tracking, and cover loss up to $200.
USPS Priority- is a mid range shipping option, that includes basic tracking and Insurance. This is our recommended method of shipping for all international orders. Priority mail takes 6-10 business days, although times are not guaranteed.
EXPRESS international shipping is a premium service option that includes tracking, insurance, and guaranteed delivery times. Please contact us prior to shipment for an exact quote and to choose Express shipping. Express shipping delivers to most countries in 3-5 business days.
*Please note* some countries charge a fee/ tariff/ or tax on imported goods. Any and all customs duties and taxes are the sole responsibility of the buyer. Buyers who refuse payment of tariffs will not be refunded for any reason. Be advised that Electric West is required to declare the total value of goods on every international custom form. Please do not request that merchandise is marked as a "gift", to avoid customs fees. It is against the law for us to inaccurately document contents or alter the shipping label. We will not do this.
My package says delivered but I didn't receive anything-
If your package says delivered but you didn't receive anything, we suggest first checking with your mail delivery person or a neighbor to see if it was accidentally delivered to the wrong house/apartment. Although rare, this can happen. If the package is not found and if you chose the Priority mail option, you need to contact USPS to file an insurance claim on USPS.com. Please note Electric West is not responsible for items lost or damaged by the postal service or customs. For any postal issues, you must contact USPS to file a claim.
If you placed an international order and your package isn't delivered, it may be held at your local post office, due to unpaid tariffs/fees. If you have not received your package but says it's delivered, you will need to contact your local mail carrier. USPS does NOT deliver overseas. Once a package has left the US, it is transferred over to your countries local mail carrier.
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