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      Please note international mail has been experiencing major delays since the start of covid (sometimes taking as long as 1-2 months). We are still offering international shipping but expect longer than normal delivery times. We cannot offer any delivery time quotes or guarantees during this time. We are adding complimentary insurance on all international orders.

      When will my order ship?

      We do our best to ship orders as quickly as possible but please allow 2-5 business days processing, as we are a small operation. During Sales, Holidays, or times with increased orders, it may take up to 7 business days to ship. If you have a shipping deadline, please contact us PRIOR to purchase and we'll do our best to accommodate you.


      Am I eligible for Free shipping? All US orders over $75 and international orders $150+ are eligible for free shipping and include insurance

      What shipping carrier do you use? Is tracking included?

      For US domestic shipping-

      We ship via USPS first class mail unless a Priority upgrade is purchased. This INCLUDES orders that are eligible for Free Shipping. Delivery time for first class mail is 2-business days, depending on location. 

      We now offer insurance on all first class shipments over $15. If you have ever had issues with mail delivery or theft, we recommend adding Signature Confirmation to your purchase (this requires you to sign for your package upon delivery). We are happy to do this complimentary for you. Just contact us prior to purchase at shopelectricwest@gmail.com

      INTERNATIONAL Shipping (outside of the US)- 

      USPS First Class- USPS is experiencing major delays on first class mail during Covid and does not guarantee delivery times. We unfortunately have no control over international shipping times with first class packages, and we cannot provide detailed tracking or information, once your package has departed the US. We now include insurance on all first class packages.

      USPS Priority- is a mid range shipping option, that includes basic tracking and Insurance. This is our recommended method of shipping for all international orders. Priority generally arrives faster than first class mail, HOWEVER Priority mail is experiencing major delays during Covid and delivery times are not guaranteed. 

      TARIFFS/ FEES- The cost of shipping you pay covers postage only. We do not collect any tariffs or VAT fees. Be advised some countries charge a fee/ tariff/ or tax on imported goods. Any and all customs duties and taxes are the sole responsibility of the buyer. Buyers who refuse payment of tariffs will not be refunded for any reason. Be advised that Electric West is required to declare the total value of goods on every international custom form. Please do not request that merchandise is marked as a "gift" or have the value changed, to avoid customs fees. It is against the law for us to inaccurately document contents or alter the shipping label. We will not do this.

      My package says delivered but I didn't receive anything

      If your package says delivered but you didn't receive anything, we suggest waiting a couple days. There have been reported tracking glitches with USPS, where packages are marked as delivered, while they are still in transit. This has been happening more frequently during the pandemic and your package is likely still on its way.

      If it has been 3-4 days and you have still not received anything, we suggest first checking with your mail delivery person or a neighbor to see if it was accidentally delivered to the wrong house/apartment. Although rare, this does happen. If the package is not delivered/ found please email us and we can assist you with filing an insurance claim. Please note our insurance provider requires a package to be "lost or missing" for 20 days before a claim can be processed.

      For help with a lost package email us at- shopelectricwest@gmail.com

      If you placed an international order and your package isn't delivered, it may be held at your local post office, due to unpaid tariffs/fees. If you have not received your package but says it's delivered OR it has been in transit over 2 months, please send us an email for assistance with an insurance claim. Please note our insurance provider requires an international package to be "lost" for 40 days before an insurance claim can be processed.

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